Application Support: We can provide you and your employees with technical support for standard off-the-shelf software applications and proprietary applications.
Hardware Diagnosis: Our front-line hardware diagnosis and escalation services can include:
- First-line support for field personnel and their hardware.
- Warranty repair/replacement order processing including submission to a 3rd party service provider or your internal IT department.
- First-line support for internal employees and their hardware.
- Dispatching an on-site technician from your internal IT department or a 3rd party service provider.
Network Support: We can provide you with desktop related network support issues and basic user administration.
Remote Control Assistance: There's nothing more satisfying to a caller than quick, efficient resolution of their problem by a friendly help desk agent. Our remote control software assistance provides you with:
- Permission-based remote control of your caller's PC.
- Step-by-step voice and visual resolution of your caller's issue.
- Caller can see the help desk agent controlling their PC's mouse and keyboard.
- Caller regains full control of their PC at the end of the call.
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It's one thing to deploy an IT Infrastructure, it's quite another to maintain and run it smoothly, and proactively manage it to improve the performance. Progressive offers you a wide array of comprehensive services that address issues related to your IT Infrastructure performance. You can opt only for the onsite services. Or you could adopt a hybrid solution of offsite monitoring of your Infrastructure along with onsite troubleshooting and other support services.
This Integrated Infrastructure Management approach offers the best of both worlds-remote monitoring to trace, track and avert problems, as well as physical fixing of hardware and software by the Progressive team of expert technical engineers. Among the various services on offer are help desk, asset and configuration management, network, deskside and data center management, messaging Infrastructure, maintenance support, security, vendor and consumables management.
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Desktop Deployment Planning Services provides your company with a collaborative and
comprehensive consulting engagement based on best practices from Microsoft. Your
dedicated consultant will create a detailed blueprint for a seamless transformation of your
business and technical environment.
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With an exponential increase in virus and malware attacks, intrusions into the company networks, and social engineering methods to get access to the confidential data of companies, security is now a vital ingredient of Infrastructure deployment. Progressive can build in safeguards to your Infrastructure components, so that your business will never need to face downtime, or loss because of data or ID theft.
Our team is armed with the expertise to guard you company against security threats without compromising on the information access needs of employees, partners and customers. To manage a secure global IT Infrastructure, look no further than Progressive. From security planning, defining policies to establishing all-round security and identity and access management, Progressive covers a range of security services that few others can match:
- Antivirus & malware attacks
- Anti Spam
- Intrusion Detection
- Vulnerability Assessment
- Firewalls
- Identity Management
- Access Management
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Most enterprises IT Infrastructures today are  the result of need-based deployments. Departments making their own purchases depending on their individual requirements have led to setups that have products from multiple vendors, disparate technologies and platforms. Such environments present enormous challenges for enterprises in terms of ensuring service for each product purchased, as well delivering support for them. And when companies straddle geographies, things get even more complex.
ANC can address these issues, ensure smooth support and service operations, and deliver integrated reports so that you can get a bird's eye view of the issues involved without having to get into the nitty gritty of day-to-day deliveries. What ANC helps with is to stay focused on how you can leverage technology to run the business better, instead of getting sucked into the complexities of running the Infrastructure.
With this approach you get the benefits of outsourcing, while maintaining the control over budgets, resources, vendor selection, etc.
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